Billing
- Applying charges and credits (Manual or automatic)
- My assistant director is trying to post payments to the family’s account but the system will not let them. How do I allow my other employees to post payments?
- I’m trying to Setup Autopay for one of my parent’s accounts
- Why can’t the second adult on an account make a payment on the parent app?
- What is the difference between creating a billing account for a second adult and adding them as a secondary account owner?
- How do I change the primary/secondary?
- How do I issue partial refund?
- How do I issue a manual refund?
- Will the parent’s Autopay be turned off if their payment fails?
- How do I know which accounts are currently on Autopay?
- What happens if a parent’s payment fails?
- How do we change our financial information for remittances?
- Why do both parents have a separate balance?
- How do we turn off the billing for a specific period?
- What happens if the parent has a past due balance on their account when Autopay is enabled?
- When will the center see funds for parents on Autopay appear in their bank account?
- When will parents on Autopay see the funds deducted from their bank account?
- When does Autopay run?